General Questions
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Curiouz is a tech-enhanced platform revolutionizing the furniture industry by making it more sustainable without compromising on style and personality. We offer a curated selection of vintage, upcycled, eco-friendly, and socially impactful furniture sourced from around the world. Every item is authentic, in stock, and ready to ship - ensuring a seamless, high-quality buying experience with no long lead times or uncertainty.
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Curiouz connects buyers with unique, sustainable furniture through a seamless, tech-driven platform. Our system ensures secure transactions, global sourcing, and fast delivery of ready-to-ship items. We partner with trusted sellers to guarantee quality, authenticity, and a positive environmental and social impact.
Account and Registration
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To create an account, click on the "Sign Up" button in the top right corner of our homepage. Fill in the required information, including your name, email address, and password. You will receive a confirmation email to verify your account.
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If you forget your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and we will send you instructions to reset your password.
Browsing and Searching
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Use the search bar at the top of our homepage to find items. Enter keywords related to the item you’re seeking, such as "Eames chair" or "mid-century modern lamp." You can also use filters to refine your search by category, price, designer, and more.
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Use the filters on the left side of the search results page to narrow your search. Filter by category, price range, condition, designer, period, and other criteria to find exactly what you’re looking for.
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If you’re searching for a specific item and can’t find it, try using alternative keywords or check back later, as our inventory is updated regularly. You can also contact our support team for assistance.
Product and information
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Click on the product image or title to view the product details page, where you’ll find comprehensive information about the item, including dimensions, materials, condition, designer, and additional photos.
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We strive to provide accurate and detailed product descriptions. Our sellers are required to give honest and precise information about their items. However, if you have any questions or need more information, you can contact the seller directly via the product page.
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Curiouz is an online platform, so we do not have physical showrooms at present. However, many sellers provide detailed photos and descriptions. If you need additional information or photos, feel free to get in touch with our team.
Shipping and Delivery
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Shipping costs are calculated based on the item's size, weight, and destination. Within 48 hours of your request, we’ll provide a detailed shipping quote before you complete your purchase. Alternatively, buyers can choose to pick up the item or arrange their own collection directly with the seller.
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Yes! Once your order has been shipped, you’ll receive a tracking link via email, allowing you to monitor its progress in real-time. Depending on the shipping provider, you may also receive updates on estimated delivery times and status changes. If you need further assistance, our support team is always available to help.
Returns and refunds
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Customers may return items within 14 days of receiving their order. To initiate a return, please follow these simple steps:
- Send us an email at returns@curiouz.com to tell us that you wish to return your purchase. For speediest processing, please include your name, telephone number, order number, and, where applicable, photographs documenting the damage or error.
- Once your request is received and approved by our Customer Service team, we will send you a printable shipping label (for smaller items) and a telephone number for DHL. Once you have packed the item please call DHL and schedule a convenient pick-up time. For larger/fragile items we will arrange a pick-up time with you and our logistics partner.Please remember we need the best telephone number to reach you to
arrange the pick-up. - Refunds will be processed after the goods have been received by the dealer of origin. You are responsible for safely packing and shipping the item back to the dealer. Each returned item must be received in original condition. We reserve the right to deduct for any damage that may have occurred after an item was delivered to the buyer. If you return your order with DHL, you need to ship the item back no later than 14 days after receiving the shipping label in order to be eligible for a refund. You will have to pay for return shipping unless we verify that the item arrived damaged or that the item’s listing was inaccurate or misleading.
Eligibility for Returns: Items must be in their original condition and packaging, without signs of wear or damage. Custom or personalised items, as well as items marked as "final sale," are not eligible for return.
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To initiate a return, send us an email at returns@curiouz.com. For speediest processing, please include your name, telephone number, order number, and, where applicable, photographs documenting the damage or error.
Return Process: Customers are responsible for return shipping costs unless the item is defective or not as described.
Refunds: Refunds will be processed within 7-10 business days after we receive the returned item. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.
Damaged or Incorrect Items: If you receive an item that is damaged or not as described, please contact us within 48 hours of delivery.
Exchanges: We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.
Communication and Support
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You can reach our support team by clicking on our "Contact Us" page. Alternatively, email us at info@curiouz.com
Promotions and discounts
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Yes, we periodically offer discounts and promotions. To stay updated on our latest offers, sign up for our newsletter and follow us on social media.
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Unfortunately no. All products listed in Curiouz are available in stock and ready for immediate shipping.
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To leave a review, go to "Order History" in your account. Find the relevant order and click "Leave a Review" to share your rating and comments.
