Help & How It Works
Welcome to Curiouz. Below you'll find answers to common questions about buying,
shipping, and caring for vintage design. Can't find what you're looking for? Our team is
here to help at info@curiouz.com.
About Curiouz
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Curiouz is a European vintage design platform connecting collectors, interior designers, and design lovers with authenticated mid-century furniture, lighting, and objects sourced from trusted dealers across Europe, the UK, and the USA.
Every piece is verified for quality and authenticity, in stock, and ready to ship—no waiting lists, no reproductions, just the real thing.
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We work with a curated network of specialist dealers, galleries, and collectors who source exceptional vintage pieces. Our team authenticates each item, creates detailed listings with condition reports and provenance, and coordinates shipping directly from the dealer to your door.
You browse, you buy, we handle everything else—from logistics to insurance to white-glove delivery if needed.
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Every item goes through a multi-step verification process:
Dealer vetting: We only work with established dealers and specialists with proven track records
Documentation review: Provenance, designer attribution, and period verification
Condition assessment: Detailed photography and honest condition reporting
Material analysis: Verification of materials, construction methods, and maker's marks
If something doesn't meet our standards, it doesn't go live.
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Vintage: Pieces created between the 1920s and early 2000s (typically 20-80 years old)
Antique: Items over 100 years old
Contemporary: New pieces by current designers (we don't carry these—our focus is vintage)
Most items on Curiouz are mid-century modern (1940s-1970s), though we also feature earlier and later periods.
Understanding Vintage Design
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Vintage furniture and objects are 40 to 80 years old—they carry history, and with that comes character.
What's normal:
Minor wear, patina, and age-appropriate marks
Slight variations in color or finish from aging
Small scratches, dents, or surface imperfections
Evidence of previous repairs or restoration (always disclosed)
These aren't defects—they're part of the piece's story.
Each listing includes detailed photos and a condition report so you know exactly what you're getting. If you'd like additional photos or details about a specific piece, just ask.
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Vintage design represents some of the best craftsmanship of the 20th century—pieces made by artisans who understood materials deeply and built furniture to last generations.
Buying vintage is also the most sustainable choice: no new resources, no manufacturing emissions, just giving a beautiful object a second (or third, or fourth) life.
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Many can, yes. If you're interested in restoring a piece, contact us at info@curiouz.com and we can connect you with trusted restorers or advise on whether restoration makes sense for that specific item.
Important: We don't offer custom-made or reproduction furniture. Every piece is an original, one-of-a-kind vintage object.
Browsing and Searching
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Use the search bar at the top of the page to find specific designers, periods, or object types (e.g., "Eames chair," "Danish teak sideboard," "Italian floor lamp").
You can also browse by category (Seating, Tables, Lighting, etc.) and filter by price range, designer/maker, period, material, and condition.
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Our inventory changes constantly as dealers source new items. If you're looking for something specific, email us at info@curiouz.com with details—we can reach out to our dealer network. Check back regularly—we add new pieces weekly.
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We don't have a permanent showroom, but we do host occasional viewing events and pop-ups (like our Milan Design Week gallery). For high-value pieces or if you're local to one of our dealer partners, we may be able to arrange a private viewing. Contact info@curiouz.com to inquire.
Placing an Order
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For most items:
1. Add the piece to your cart
2. Complete checkout with your shipping address
3. We will send you a shipping quote within 24-48 hours
4. Once you approve the quote, we coordinate delivery
For Trade Buyers: If you're an interior designer, architect, or design professional, apply for our Trade Program to access trade pricing and priority service.
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Because every piece is unique—size, fragility, and origin all affect shipping costs. We provide custom quotes so you know exactly what to expect before committing. Most quotes are sent same day or within 24-48 hours.
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We accept credit/debit cards (Visa, Mastercard, Amex, etc.), Apple Pay, Google Pay, and bank transfer for high-value purchases. All payments are processed securely via Shopify. We never store your card details.
Shipping and Delivery
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Every piece ships directly from our dealer network across Europe, the UK, and the USA. Here is the process:
1. You place your order
2. We send a shipping quote within 24-48 hours (often same day)
3. You approve the quote
4. We coordinate delivery at a time that works for you
5. Your piece arrives, fully insured and trackable
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Standard Courier Delivery
Most items ship via DPD or specialist furniture couriers. Your piece will be carefully packed, fully insured, and trackable door-to-door.
White-Glove Delivery (upon request)
For large furniture, fragile pieces, or extra peace of mind, we offer professional white-glove service including unpacking and placement in your chosen room, assembly or setup (if applicable), and removal of all packaging. Let us know if you would like this option when we send your shipping quote.
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Timing depends on the piece location and your delivery address:
Within Europe: 5-10 business days (typically)
UK: 7-12 business days
USA (if shipping from USA): 5-10 business days
Intercontinental: 2-4 weeks
We will give you an exact timeline with your shipping quote.
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Yes—every shipment is fully insured for its value. If something is damaged in transit, we'll file the claim and arrange for repair, replacement, or refund.
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Absolutely. Once your piece ships, you'll receive a shipping confirmation email, tracking number and link, and updates as it makes its way to you.
Returns and refunds
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Inspect immediately: You have 48 hours from delivery to report any damage, defects, or discrepancies. This allows us to activate insurance and resolve issues quickly.
Changed your mind? You can return an item within 7 days of delivery if it's not what you expected—but the piece must be in original condition (unused, unaltered, and undamaged), in original packaging, and accompanied by proof of purchase.
Return shipping is at your expense unless the item arrived damaged or doesn't match its description.
Contact info@curiouz.com before returning anything—we will guide you through the process.
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Contact us immediately (within 48 hours) at info@curiouz.com with clear photos of the item and packaging, description of the damage, and your order number.
We will review your claim and arrange for repair, replacement, or full refund. All shipments are insured, so you're protected.
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Custom restoration work (if arranged through us), items marked as "Final Sale", and pieces altered or modified after delivery cannot be returned.
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Once we receive and inspect your return, refunds are processed within 10 business days to your original payment method. Please allow additional time for your bank to process the refund.
Trade Program
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Our Trade Program gives interior designers, architects, and design professionals:
Trade pricing on all items
Priority access to new inventory
Dedicated support from our team
Project-based sourcing—we'll find specific pieces for your clients
Flexible logistics and delivery coordination
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Interior designers, architects, design studios, hospitality and commercial design firms, and galleries and design retailers (case-by-case). You will need to provide proof of business (website, portfolio, or business registration).
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Fill out the Trade Application and we'll review within 24-48 hours. Once approved, you'll have immediate access to trade pricing.
Account & Orders
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Click "Sign Up" in the top right corner, enter your email and create a password. You will receive a confirmation email to verify your account.
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Click "Forgot Password" on the login page, enter your email, and we will send you reset instructions.
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Log into your account and go to "Order History" to see all your orders and tracking details. You will also receive email updates at every stage.
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Yes—if it hasn't shipped yet. Contact info@curiouz.com as soon as possible. Once a piece has left the dealer's location, it can't be canceled—but you can return it under our standard return policy.
Contact & Support
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Email: info@curiouz.com (response within 24 hours, Monday-Friday)
For Trade inquiries: info@curiouz.com (mention "Trade Program" in subject)
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We don't have a permanent showroom, but we host pop-ups and viewing events throughout the year (like our Milan Design Week gallery). Sign up for our newsletter to be notified of upcoming events.
Other Questions
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We occasionally run promotions—sign up for our newsletter to stay updated. New customers can use code welcome5 for 5% off their first order.
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Yes! After your order is delivered, you'll receive an email inviting you to leave a review. You can also go to "Order History" in your account and click "Leave a Review." Your feedback helps other buyers and helps us improve.
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We add new inventory weekly. Subscribe to our newsletter or follow us on Instagram to see the latest arrivals.
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We are here to help. Email us at info@curiouz.com and we will get back to you within 24 hours.
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✓ Authenticated & Curated – Every piece verified by specialists
✓ Trusted by Professionals – Interior designers and collectors rely on us
✓ Transparent Process – Custom shipping quotes, honest condition reports
✓ Fully Insured – Every shipment protected door-to-door
✓ Trade Program – Exclusive pricing and support for design professionals